It’s a frictionless point-of-sale interface that allows customers and merchants to engage and transact.

You should expect to start receiving customers within 2-4weeks of full account set-up.

To protect you from fraud, we need to ascertain that the bank account we are sending your funds to, is indeed in your name and not in the name of another business entity.

We use a secure open-banking plug-in provided by our partner Direct ID to check the name of the account holder, account number and routing details. Neither we, nor Direct ID is able to see your login credentials even while we are able to electronically and securely verify your ownership of the bank account, we will be sending your funds to.

It is not mandatory. You may, by all means, keep your Unplank savings to yourself.

Our algorithms will highlight your presence on Unplank to our users, in-store or within accessible range.

Go to the Manage Storefront tab and follow the steps below:
i. Add a store by setting location and uploading a store image.
ii. Add device and label it with an appropriate title that you would like customers to see. For example, checkout or counter 1 etc.
iii. Authorise any other users to access the app.
iv. Download the Unplank app on device of choice, using your manager web login or credentials sent to authorised users.
v. Link device at first login, using the token generated

No, it isn’t.

Yes, it is. The intention of creating savings on interchange and platform fees is to free up margin so it can potentially be used to directly acquire customers via rewards.

If you are a vendor on-the-move, you may want to change your location as you move from place to place. Your customer will however, always see your registered business address.

Yes, please.

We will make stickers available that you can stick on your door or at point-of-sale.

Yes, it is. We have means of checking alternate names under which you may be doing business.

It’s an encrypted channel through which you may communicate with customers and push payment requests to them to complete your commitment for sale.

This is to ensure that chat is used by customers for queries and orders as opposed to delayed marketing by merchants.

The chats are archived. You may see them but can no longer actively communicate with the customer.

No, not as of now. You may respond only to chats initiated by customers.

Yes, you may push payment requests via chat.

Merchants may acquire customers by setting different incentives that kick-in at certain spend thresholds.

A discount that kicks-in at a certain spend threshold within a certain time window, encourages customers to give you a larger share of their wallet, over one or several visits, cumulatively.You may tailor your strategy by modifying the threshold level of spend at which the reward kicks-in, the number of days that the campaign will run for and/or the amount of cashback reward itself.

Feel free to experiment. If you already have a good customer base, then try to set a reward that aims at getting a larger share of wallet. If you don’t have enough footfall, then set an attractive reward for significant cumulative spend over a longer time window. This will encourage the customer to come repeatedly to your store, with small spend amounts adding up over several months to the significant reward worth having.

No, we are not.

No, we are not.

Yes, you can set up multiple devices in a store.

You can add devices from the Manage Storefront tab on your dashboard.

If you have more than one point-of-sale within a store, you may need more than one device. Or you may use one device for chat/mobile ordering and use another for accepting payment.

All payments are final. There are no chargebacks. However, we do reserve the right to reverse a transaction if we find evidence or suspect an attempt to defraud a customer via our platform.

All disputes must be resolved between a customer and merchant, in person or via chat.

All payments are possible only upon explicit approval by use of password by a customer from their registered phone device and are therefore final. All disputes must be resolved between merchants and customers.

Yes, you may add users under the Manage Storefront tab on the dashboard.

No, you cannot. You must have both.

You may opt to receive payments from the customer without pre-verifying that they have input the amount you asked for. You may do so, at your own risk.

Go to the Set Location menu option in-app. You can set the location using the pin on the map or type your address in the search bar.

Our intelligent store display algorithms will normally flag your store to customers when they are in your vicinity. With premium enablement, we make your store or promotion, slightly more prominent versus competing options, without breaching our privacy guidelines or risking customer fatigue.

Yes, there is a cost to premium enablement. We charge $.5 per transaction once you’ve opted for premium enablement. Think of it is as an advertising charge upon conversion. It is optional and you may use Unplank effectively, free of cost even without it.

You can process refunds via the app using a merchant transaction ID number that the customer communicates to you via chat.

You will be charged the interest accrued by the customer, should they have paid you with the use of credit from a lender. The charge will be processed as a refund fee.

You may change your password in the Admin tab on the dashboard. Or you may use the forgot password option at sign-in.

You will find the requisite open-banking link in the Admin tab on the dashboard.

Go to the Manage Storefront tab and add store to set location and upload a store image.

Use an image that shows your store or flagship product in best light.

We reserve the right to reject images that are of poor quality or are socially inappropriate in any way.